I joined my current company 3½ years ago, and at the time we were with a copier company that came across as being your “bog-standard, normal copier company”; 4-8 hour call outs, machine that seemed to constantly be unreliable…I couldn’t even change the waste toner collector. When I phoned up to log a call-out, I was treated like a number…just another client…and as we only have 1 copier, not a very profitable one at that. In the space of 1 year, we’d had to call them out 11 times for reoccurring problems. That was nearly 2 years ago now.
In October 2007, we changed over to Ethos Imaging, and for want of a better phrase…we’ve never looked back. Despite being a comparatively small organisation, when calling up to request toner cartridges and on the rare occasion we’ve had an error code, I’ve nearly always spoken to the same person, and we are treated as an important customer rather than just a number. Since having the machine, we have had to call Ethos 6 times – and most of those times, the error has been sorted over the phone. I must be honest and admit that on one of those occasions, an engineer did need to come out as someone had put the paper in the wrong way in the large capacity tray and jammed the thing…so not quite the copier’s fault. But even then, the engineer was with us within about 1½ hours, and we’re in the City.
In short, Ethos Imaging are a friendly, professional organisation whose attention to detail – not just on their service but on their advice and recommendations – is of the highest level. Our copier always appears to be reliable and not complicated…something which has put us off other copiers. (And I can even change the waste toner collector!)
When I first spoke to Ernie, I was told that if I had any problems, Ethos were but a phone call away, and the simple truth of the matter is…they are! If I have any queries, or problems with error codes, my calls are answered straight away and solved usually within minutes….if not, then a couple of hours at most. An asset to the copier market – larger organisations could learn a lot from this one.