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I joined my current company 3½ years ago, and at the time we were with a copier company that came across as being your “bog-standard, normal copier company”; 4-8 hour call outs, machine that seemed to constantly be unreliable…I couldn’t even change the waste toner collector. When I phoned up to log a call-out, I was treated like a number…just another client…and as we only have 1 copier, not a very profitable one at that. In the space of 1 year, we’d had to call them out 11 times for reoccurring problems. That was nearly 2 years ago now.

In October 2007, we changed over to Ethos Imaging, and for want of a better phrase…we’ve never looked back. Despite being a comparatively small organisation, when calling up to request toner cartridges and on the rare occasion we’ve had an error code, I’ve nearly always spoken to the same person, and we are treated as an important customer rather than just a number. Since having the machine, we have had to call Ethos 6 times – and most of those times, the error has been sorted over the phone. I must be honest and admit that on one of those occasions, an engineer did need to come out as someone had put the paper in the wrong way in the large capacity tray and jammed the thing…so not quite the copier’s fault. But even then, the engineer was with us within about 1½ hours, and we’re in the City.

In short, Ethos Imaging are a friendly, professional organisation whose attention to detail – not just on their service but on their advice and recommendations – is of the highest level. Our copier always appears to be reliable and not complicated…something which has put us off other copiers. (And I can even change the waste toner collector!)

When I first spoke to Ernie, I was told that if I had any problems, Ethos were but a phone call away, and the simple truth of the matter is…they are! If I have any queries, or problems with error codes, my calls are answered straight away and solved usually within minutes….if not, then a couple of hours at most. An asset to the copier market – larger organisations could learn a lot from this one.

I’m very happy that Janet recommended you to Chopard (GB) Ltd to provide us with our copier machines. Your knowledge of your product is excellent, service and response to our queries is fast and efficient. Your recommendation of the three Minolta Bizhub copiers we purchased from you are working very well and I have no complaints from our employees. I will definitely recommend Ethos Imaging anytime.

Hi Ernie, I would just like to say how pleased I am with the new bizhub copier you installed recently. It has really made a difference, especially with the scanning, it is so fast it has made my life a lot easier. I would certainly recommend your services to other businesses, your advice on the most suitable model for us was perfect. Thanks for all your support Ernie.

Qube Learning has had a working relationship with Ethos for over 10 years now. Throughout this time Ethos have always provided a friendly and helpful service and have offered us support and advice on the best equipment for our needs, and the best pricing plans to fund them. This has ensured we have been able to produce the highest quality marketing and training materials in house, and are now recognised as a market leader in this field. I would have no hesitation in recommending Ethos to any potential customer.

Ethos Imaging have supplied print solutions to NIBC for many years. From the outset Ethos Imaging proved to be a knowledgeable supplier with a genuine caring approach to service. We would be happy to recommend Ethos Imaging to others businesses.

Dealing with Ethos Imaging has been an absolute pleasure. They have been very professional and efficient. The Konica Minolta Bizhub is packed with everything you’d expect from a business printer with loads of very helpful features. This printer and working with Ethos has saved us money while improving the quality our printing.